No — you can checkout as a guest. However, creating an account lets you track orders, save addresses, manage returns, and earn loyalty points on every purchase.
You earn points on every order. Points accumulate towards Silver, Gold, and Platinum tiers — each with increasing perks like free shipping, early access, and bonus point multipliers. Check your points balance in your account dashboard.
We use passwordless sign-in — enter your email and we'll send a magic link, or sign in instantly with Google. No password to remember.
Contact & Support
The fastest way is WhatsApp (https://wa.me/917405177771). You can also email us at hello@juvela.in. We respond within a few hours on working days.
Monday to Saturday, 10 AM – 7 PM IST. We try to respond to all queries within 4 hours during working hours.
Orders & Shipping
Metro cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Pune, Kolkata): 2–4 working days. Rest of India: 4–7 working days. Express shipping is available at checkout for select pincodes.
Yes — free shipping on all orders above ₹999. A flat shipping fee applies for orders below ₹999.
We ship to all serviceable pincodes across India. Enter your pincode on any product page to check availability and estimated delivery date.
Yes. You'll receive a tracking link via email and WhatsApp once your order is dispatched. You can also track it from /track-order (no account needed) or from your account if you're signed in.
Orders can be cancelled within 1 hour of placement if they haven't been packed. Please contact us immediately via WhatsApp or email. Once dispatched, orders cannot be cancelled.
Payment
We accept UPI, Credit/Debit cards (Visa, Mastercard, Amex, RuPay), Net banking, Wallets, and Cash on Delivery (COD) for eligible orders and pincodes.
COD is available for select pincodes and order values. Enter your pincode on the product page to check COD eligibility before checkout.
All payments are processed by Razorpay — a PCI DSS compliant payment gateway. We do not store any card or payment details on our servers.
Yes — enter your coupon code at the cart or checkout page. Applicable coupons are also shown directly on product pages so you never miss a deal.
Product & Sizing
Each product page has a size guide link near the variant selector. It includes measurement instructions for necklace lengths, bracelet inner diameters, bangle sizes, and ring sizes.
Materials vary by piece — gold-plated brass, 925 sterling silver, oxidised silver, and semi-precious stones are most common. Full material details are listed on every product page.
Avoid contact with water, perfume, and lotions. Store in the pouch provided. For gold-plated pieces, avoid prolonged sun exposure. Silver and oxidised pieces can be polished with a soft cloth — we offer lifetime polish as a service.
We offer a craftsmanship warranty against manufacturing defects. Warranty period and coverage varies by category and is displayed on each product page. General wear and patina are not covered.
Returns & Exchanges
We accept returns within 3 days of delivery. Items must be unused, in original packaging, and with all tags intact. Customised or personalised pieces are not eligible for return.
Log in to your account, go to Orders, open the order, and click 'Request return'. Our team will review and arrange a pickup within 24 hours of approval. You can also reach us on WhatsApp.
Yes — exchanges for a different size or variant are supported subject to availability. Raise a return request and mention you'd like an exchange. Our team will assist.
Refunds are initiated within 2 business days of us receiving the returned item. It typically reflects in your account within 5–7 business days depending on your bank.
